"I keep joking to all my friends that I am probably the only person that paid to get their iPhone stolen. Neither company returned her calls, she said. Rusin says she felt misled by the Best Buy website, and called both DealTree and Best Buy to get her money back. The company is owned by Best Buy, but isn't part of the humorous ad campaign that promotes the company's "Buy Back" program. The company's website boasts huge savings on used electronics, and says the company manages "the high cost of end-of-life, returned and discontinued merchandise." Others said the merchandise they sent in was never paid for or returned, while some wrote about "poor customer service." Some complain the company quoted them a good estimate for a used product, but later refused to pay anything, claiming the merchandise was broken, defective or of "no value." Online, there are scores of other angry customers complaining about their run-ins with DealTree. I had a $12 fee from my bank," Rusin said. And I had a fee charged as well, so it wasn't just the $58 that I didn't receive. "I tried to cash the check and it bounced. She didn't think much of the discrepancy until she went to the bank. The check that came back was from a company called DealTree, which she says she remembered vaguely from the Best Buy website. "Great, this is easy," she remembered thinking, and sent her iPhone to Best Buy.Īt least, that's where she thought she was sending it. It had a logo, it had a link to the different stores, so it looked like it was coming directly from Best Buy," she explained.Īfter submitting information about her device, the company sent her an email back with a quote: $58. A quick online search led her to what she thought might be her answer. She had an old iPhone gathering dust and wanted to know how much it might be worth. "I thought that's a great idea because it's so fast moving," said Rusin. One of the catch lines is "We feel your pain." The series of commercials features consumers holding "new" gadgets they just purchased, only to learn a "newer" version came out the very next day. So when Janae Rusin of Chicago noticed an advertisement for Best Buy's trade-in program, her attention was piqued. When it comes to electronic gadgets, "outdated" can come quickly.
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